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Lead With Influence: the Art of Communicating With Impact

6 minute read
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 Emerging managers in any business have a crucial role to play both now and into the future, and one of the key skills they need is the ability to communicate effectively. This doesn’t just mean knowing how to talk to people. Without this impact, communication can easily devolve into mere background noise, resulting in missed opportunities to truly inspire. Development Beyond Learning’s thoroughly researched “Communicating with Impact module” serves as a valuable tool for improving workplace wellbeing, motivation and, ultimately, profitability.

Communicating with Impact

Everybody knows how to communicate but far too many people don’t understand how to communicate with impact. The messages that you’re trying to get across can be flippant, serious or anywhere in between, but if they don’t have impact, they will inevitably become less relevant and, sadly, lost in translation.

In the business world, knowing how to communicate effectively is rightly seen as a key skill these days, especially for emerging leaders and newly appointed managers. For many such individuals, however, communication can often mean little more than knowing how and when to talk. Of course, conversations are a two-way street, and that means knowing when and how to listen can also be vital. Every piece of meaningful dialogue can also be crucial to building trust between individuals, departments and organisations.

Not just what we say, but how we say it

It’s worth remembering that the way in which we communicate with each other has changed dramatically in recent years. Even before the pandemic, some of us were already working across remote teams, placing the responsibility on new managers to engage in meaningful dialogue. Since the pandemic, the number of remote workers has multiplied by folds. Communication, at one time basically just an in-person activity, has changed beyond all recognition in the workplace.

High-quality communication at work brings so many rewards, far more than just the ability to get one’s message across. Over time, impactful communication can build ever higher levels of trust, and will encourage the development of an empathetic environment in which to operate. New leaders will be able to hit the ground running, in the process creating and building teams of individuals who feel safe, secure and supported at all times.

Good communication leads to many important benefits

And this will then lead to higher levels of wellbeing, which in turn nurtures motivation and performance. An important Happiness at Work survey in 2021, conducted by Milieu Insight in South-East Asia, indicated the importance of building stronger connections with colleagues and managers even in the face of an increase in physical detachment. Clearly, the need to maintain and strengthen effective dialogue remains a powerful one.

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The many examples of effective communication can include:

…and many more.

Three tangible benefits of our Communicating with Impact module

DBL’s Communicating with Impact module is geared towards three main focus areas.

  1. First among them is, within a workplace environment, what factors can have an impact on communication. Managers need unambiguous dialogue with their peers, their team members and their senior leaders, and the more effective they are in all three aspects, the more cohesive their value to the company will be.

  2. The second focus area is in regard to communicating in a more beneficial manner. This includes the need to be respectful, honest and mindful of other people’s situations. DBL’s module includes an emphasis on how open, empathetic communication can be beneficial in the short-term, of course, while laying the foundations for long-term effectiveness that can go on to permeate into the overall company culture.

  3. Thirdly, we underline the importance of empathy, and how it can enable key managers to understand the opinions and strategies of others, and to incorporate them into meaningful, mutually beneficial relationships. With clarity comes the ability to get messages across, of course, but with empathy comes the ability to see the bigger picture and how it affects every single stakeholder along the way.

Giving your emerging managers the tools to get the job done

Every business, should be constantly looking to make the most of any potential advantages that are available, and that includes the chance to improve both the personal and professional talents of their emerging managers. Benefits that are created and developed today can in turn have a positive long-term impact in areas such as employee wellbeing, improvements in revenue and, crucially, the over-riding company culture.

By giving your emerging managers the chance to Communicate with Impact, your organisation is showing a commitment to investment in the company’s future. Many of your inspirational leaders of tomorrow are already operating within the firm, so you should be looking now to give them the skills to truly lead. In 2023, Price Waterhouse Cooper published their Asia Pacific Workforce Hopes and Fears Survey, and one of its key findings was the importance of a fully engaged, motivated team. The role of the leader, therefore, is more vital than ever.

For some companies, it may be time for a rethink

Those organisations that have been slow to react to the evolving nature of global business are in effect starting the current race several metres behind their competitors. The highly influential management consultants McKinsey, in their 2022 article How Asian Business Leaders Can provide for a Volatile Future, urged companies to reimagine the recruitment and cultivation of talent. And as we all know, targeted learning can be crucial to this.

The message here is a simple one; even in the advent of A.I and a tech-first era, the future will always be human.Reach out to us via our Contact Page to find out how we can support your leaders with critical skills required to lead in the BANI world.

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Val Lim

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